“This Account Has Been Suspended” – How to Fix Website Problem?
14th Feb 2019 – We so into Improving Uganda Tourism Industry – One of the the most influential website(Visit Uganda)went down and We wrote this post to alert Companies on how to avoid website going off!
Getting a “This Account Has Been Suspended” notice on your website can be a frustrating experience, but you shouldn’t worry too much, since the issue is usually fixable and reputable web hosts will assist you in quickly fixing this website problem.
When your hosting account is suspended, it usually has the nature of a sanction imposed on you by your hosting provider for failing to comply with their terms of service.
But, as we will see in this article, your account can be suspended for other reasons as well.
Reasons why your account is suspended
To understand why your account has been suspended and how to fix it, our article will provide an overview of the most common reasons why you may see an account suspended notification on your website:
Lack of payment
It may seem like a trivial matter, but you would be surprised to find out how many times this is the reason behind getting an account suspended notice. Web hosting companies are diligent in avoiding payment issues by sending email notices to customers well ahead of time, but these emails may not reach their addressees due to sophisticated spam filters, changes in email address, and other such reasons.
Even when you set up automatic payments, billing issues can appear if you forget to update your credit card information.
If you’re hosting your site on a shared hosting server and your site uses up too much resources (usually memory and CPU), the hosting company may suspend your account. Since your website is using up too much resources, it affects the performance of other sites hosted on the same server.
Suspension because of resource abuse may not happen right away (you may get a notice to limit your resource usage, or else you face suspension), but some hosting companies reserve the right to suspend your account without any prior notice.
When a suspension of this nature occurs, it’s a good indicator that you’ve outgrown your current hosting account, and it’s time to switch to a VPS or dedicated hosting plan, or, if no upgrades are available at your current hosting provider, it’s time to switch hosts.
If your payments are up-to-date and your resource usage is within the accepted limits, you may be facing suspension because your account may have been compromised or hacked. This is also a common reason why hosting accounts get suspended.
If your hosting provider detects illegal activities or activities not consistent with their Terms of Service, they will suspend your account. Depending on the severity of the issue, you may not receive any prior notification about the suspension.
Terms of service violation
Suspension due to TOS violation can cover multiple scenarios, depending on your hosting provider’s policy. Thus, hosting content that infringes copyright laws, hosting adult websites, using your account for spamming or phishing are grounds for your hosting provider to automatically suspend your website. As a result of activities sanctioned by the law, you may also face legal action or fines.
I highly recommend Hosting, because they will email and call you if they need to suspend your account and they will help you recover it quickly. Believe me, a reliable hosting company with a good support can make a huge difference in this kind of situation.