Refund Policy

Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

At Trophy Developers Uganda, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

This Refund Policy Covers Trophy Developers Uganda’s action and approaches towards refunds. This Refund Policy does not apply to the practices of companies that Trophy Developers Uganda does not own or control or of persons that Trophy Developers Uganda does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Trophy Developers Uganda’s websites link.

When you file a complaint to Trophy Developers Uganda, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. A refund is only made in extreme circumstances when nothing good can be done to solve the issue.

While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, a refund may apply*

Development/Post-sales operations have not yet started

The issues with the project are beyond the scope of rectification/resolution/fixing

You have not used any information for monetary/business benefits (gained during the course of association)

The reasons you made are valid/rational/realistic enough to qualify for a refund trial

Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing.

Refund query is processed, analyzed, and checked for veracity

Match the query with the agreeable parameters and valid reference points

Arrange for refunds in permissible situations and settle fully or partly, as the case may be Post-Refund

Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course

The refund may take 7-10 business days to process after the refund agreement is signed

You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.