Please read these terms together with the proposal, quotation, statement of work, invoice, service agreement or other written terms issued for your specific project.
1. About These Terms
These Terms and Conditions govern access to Trophy Developers websites, platforms and public digital services and, where applicable, the provision of professional services by Trophy Developers.
In these terms, “Trophy Developers”, “we”, “us” and “our” refer to Trophy Developers. “Client”, “you” and “your” refer to the individual, business, organisation, government entity or other party using our website or purchasing our services.
By submitting a project request, accepting a quotation or proposal, making an agreed payment, instructing us to begin work, creating an account or otherwise using a service to which these terms apply, you acknowledge that you have read and accepted the applicable terms.
3. Our Services
Trophy Developers provides digital, creative and technology services. The exact services supplied to a client are determined by the accepted proposal, quotation, statement of work, order, service plan or other written agreement.
- Website strategy, user experience design and website development.
- Website redesign, upgrades, optimisation and maintenance.
- E-commerce websites and digital commerce systems.
- Mobile application and software development.
- Search engine optimisation and generative engine optimisation services.
- Digital marketing strategy, advertising and campaign support.
- Branding, graphic design, content and copywriting.
- Web hosting, domain-related services and email services.
- Analytics, tracking, reporting and measurement implementation.
- Artificial intelligence integrations and automation.
- CRM, messaging, live-chat and marketing automation integrations.
- Website security, performance and technical support.
- Business Hub and other digital platforms or tools made available by Trophy Developers.
- Other technology, creative or consulting services described in an approved project scope.
4. Proposals, Quotations and Project Scope
A proposal, quotation or statement of work describes the work included in a particular engagement. Only items expressly included in the agreed scope are included in the project price.
Discussions, demonstrations, suggestions, concepts or estimates made before approval do not automatically become contractual deliverables unless they are included in the final accepted scope.
Where these general Terms and Conditions conflict with a specific written agreement signed or expressly accepted for a project, the specific written agreement takes priority for that project.
A quotation may specify its own validity period. Where a validity period is stated, Trophy Developers may review pricing, availability, licensing costs, exchange-rate-sensitive costs or timelines after that period expires.
5. Scope Changes and Additional Work
A request that changes an approved feature, design, integration, workflow, page count, content requirement, technical architecture or other agreed deliverable may be treated as a change request.
We may provide a revised quotation, additional fee or revised delivery schedule before carrying out work that falls outside the original scope.
Trophy Developers is not required to implement out-of-scope work until the change has been approved by the client.
6. Pricing, Deposits and Payments
Project fees, payment milestones, subscription fees and recurring charges are stated in the applicable quotation, proposal, invoice, order or service plan.
Unless different payment terms are stated in writing for a project, development work may require a deposit before work begins and settlement of the outstanding amount before final handover, production launch, transfer of agreed assets or completion of the project.
Payments must be made using the payment method and currency shown on the relevant invoice or payment request.
Bank charges, payment-processing charges, taxes, government fees, third-party platform charges and foreign-exchange costs may be treated separately where they are not included in the quoted service price.
An invoice or payment milestone becoming due does not depend on whether the client has personally used, launched or commercially benefited from deliverables that Trophy Developers has completed in accordance with the approved scope.
7. Late or Outstanding Payments
If an amount becomes overdue, Trophy Developers may pause work, withhold delivery, suspend non-essential support or postpone a launch until the account is brought up to date.
A project paused because required payment, information, approvals or client materials have not been provided may need to be rescheduled according to our current production availability.
We will not intentionally delete or interfere with a client’s lawful business data merely because a payment dispute exists. Any suspension will be handled in accordance with the applicable service agreement and law.
8. Project Timelines and Delivery
Estimated project dates are planning targets based on the information, scope and dependencies known at the time they are provided.
Delivery dates may change where there are changes to scope, delayed payments, delayed approvals, incomplete client content, unavailable third-party services, integration problems, infrastructure failures or events outside our reasonable control.
Where a client delays a project for a significant period, Trophy Developers may place the project on hold and schedule its continuation according to current team availability.
A delay caused by a dependency outside Trophy Developers’ reasonable control does not automatically constitute a failure to provide the contracted service.
9. Client Responsibilities
Successful delivery depends on timely and accurate cooperation from the client.
- Provide accurate business, technical and contact information.
- Provide required text, images, product data, policies, credentials and other project materials on time.
- Review work and provide consolidated feedback within agreed review periods.
- Ensure that representatives giving approvals or instructions are authorised to do so.
- Maintain appropriate internal backups of client-controlled data and business records.
- Obtain licences, permissions or consents for materials supplied to Trophy Developers.
- Inform us promptly about material errors, security concerns or changes that could affect the project.
- Protect account credentials and restrict access to authorised users.
10. Client-Supplied Content
The client remains responsible for text, photographs, logos, trademarks, videos, product information, personal data and other materials supplied for use in a project.
By providing material to Trophy Developers, the client confirms that it owns the material or has sufficient rights, licences and permissions for the intended use.
Trophy Developers may decline to publish or process material that appears unlawful, deceptive, infringing, harmful or inconsistent with the agreed project.
We may assist with editing, formatting, content strategy or copywriting where that work is included in the scope, but the client remains responsible for approving factual business statements, pricing, legal disclosures and regulated claims before publication.
11. Reviews and Approvals
The client is expected to review designs, content, functionality and other deliverables during the approval process.
An approval authorises Trophy Developers to proceed to the next relevant production stage. Material changes requested after approval may be treated as additional work.
Where a client provides approval through email, a project platform, Business Hub, messaging application, meeting record or another agreed communication method, that approval may be relied upon for project progression.
12. Revisions
The number or type of revisions included in a project is determined by the approved project scope.
A revision means a reasonable adjustment to work already produced within the approved direction. A request for a substantially new concept, new feature, new architecture or new scope is not necessarily a revision.
Additional revision rounds or material rework caused by changed requirements may be quoted separately.
13. Intellectual Property
Each party retains ownership of intellectual property that it owned before the project or developed independently of the project.
Subject to full payment of all amounts due for the relevant deliverables, the client receives the ownership or usage rights expressly stated in the project agreement for custom deliverables created specifically for that client.
Unless expressly agreed otherwise, Trophy Developers retains ownership of its pre-existing methods, reusable code, internal libraries, frameworks, development tools, processes, templates, know-how and generic components.
Open-source software and third-party components remain subject to their respective licences and are not transferred as exclusive client-owned intellectual property.
Stock media, fonts, plugins, APIs, themes, software libraries and other licensed materials remain subject to the licence terms imposed by their respective providers.
14. Portfolio and Project References
Unless confidentiality obligations or a written agreement prevent it, Trophy Developers may identify completed public-facing work as part of its professional portfolio, case studies, capability materials or project history.
We will not intentionally publish confidential client information, private credentials, unpublished business data or restricted project materials as part of a portfolio presentation.
A client may request that a project or specific confidential details are excluded from public portfolio use. Any agreed confidentiality restriction will take priority.
15. Third-Party Services
Projects may depend on third-party providers such as hosting companies, domain registries, payment processors, cloud platforms, analytics providers, advertising platforms, map services, email providers, messaging services, social networks, application stores, content delivery networks and software vendors.
Third-party products and services are governed by their own terms, privacy practices, technical limits, pricing and availability.
Trophy Developers does not control third-party platforms and cannot guarantee that they will remain available, maintain the same functionality or pricing, approve an account, accept an application, preserve an API or avoid service interruptions.
Where appropriate, we may recommend or configure third-party services, but the client remains responsible for complying with the provider’s applicable terms.
16. Domains, Hosting and Email Services
Where Trophy Developers registers or manages a domain, hosting account, SSL certificate, business email service or related infrastructure for a client, the service may depend on external registries, hosting providers or software vendors.
Registration and renewal remain subject to availability, payment and applicable provider rules.
A domain name cannot be guaranteed until the relevant registry confirms successful registration.
Clients are responsible for keeping contact and ownership information required for domain administration accurate.
Failure to renew a domain, hosting service, licence or other recurring service before expiry may result in suspension, additional recovery charges or permanent loss where a third-party provider releases or deletes the service.
17. Maintenance and Support
Post-launch maintenance, monitoring, content updates, security work, software upgrades and technical support are included only where stated in the relevant project scope or support plan.
A completed development project does not create an unlimited or permanent obligation to provide free maintenance.
Maintenance plans may have defined service windows, response priorities, usage limits or exclusions.
Major redesigns, new functionality, third-party migrations and work caused by external platform changes may require a separate quotation.
18. Website and Information Security
Trophy Developers applies reasonable technical and organisational measures appropriate to the services being provided, but no internet-connected system can be guaranteed to be permanently free from vulnerabilities, malicious activity, infrastructure failure or unauthorised access.
Clients must use appropriate passwords, access controls and internal security procedures for systems and credentials under their control.
Clients should promptly notify Trophy Developers if they become aware of suspected unauthorised access, compromised credentials or another security event relating to a system we manage.
Security services reduce risk; they do not create a guarantee that an attack, outage or data incident can never occur.
19. Backups and Data Recovery
Backup arrangements depend on the service or hosting plan purchased.
Unless a specific backup commitment is included in writing, the client should maintain independent copies of critical business data, source materials and records.
Data recovery may not always be possible after deletion, corruption, account compromise, expiry or a third-party infrastructure failure.
20. SEO, GEO, Advertising and Marketing Results
Trophy Developers may provide SEO, GEO, analytics, content, advertising and digital marketing services intended to improve digital visibility, user experience, measurement or commercial performance.
Search engines, AI systems, advertising platforms and social networks use systems that Trophy Developers does not control. Rankings, traffic, enquiries, sales, advertising costs, AI citations, impressions and conversions therefore cannot be guaranteed.
Any forecast, opportunity estimate, audit score, benchmark, projection or strategic recommendation is based on information and conditions available at the time and should not be interpreted as a guaranteed commercial result.
The client remains responsible for business decisions, product quality, pricing, sales operations, fulfilment and other commercial factors that influence results.
21. Artificial Intelligence and Automation
Some services may use artificial intelligence, machine learning or automated systems for research, content assistance, analysis, support, workflow automation or other agreed functions.
AI-generated output may contain errors, omissions or unexpected results. Material outputs should be reviewed before they are used for legal, financial, medical, regulatory or other high-impact decisions.
Where Trophy Developers implements an AI or automation system for a client, the client remains responsible for determining how that system is used within its organisation and for applying appropriate human review, permissions and safeguards.
Third-party AI platforms remain subject to their own availability, pricing and contractual terms.
22. E-Commerce and Payment Integrations
Where we implement an e-commerce website, checkout system or payment integration, Trophy Developers provides the technical work included in the agreed scope.
The client remains responsible for product descriptions, pricing, stock, fulfilment, customer-service obligations, taxes, refunds, regulatory requirements and commercial policies applicable to its own transactions.
Payments processed through banks, mobile-money providers, payment gateways or other processors are subject to the provider’s systems and terms.
23. Accounts and Business Hub
Some Trophy Developers services may require an account or access to Business Hub or another project platform.
Users must provide accurate account information and keep authentication credentials confidential.
An organisation is responsible for access granted to its authorised team members.
Trophy Developers may restrict or suspend an account where reasonably necessary to address security risks, unlawful activity, serious misuse or an unresolved material breach of applicable service terms.
24. Acceptable Use
You must not use Trophy Developers websites, infrastructure, software, hosting or services in a manner that is unlawful, abusive or intended to interfere with other users, systems or networks.
- Attempt unauthorised access to systems, accounts or data.
- Introduce malware, malicious scripts or harmful code.
- Use the services to distribute unlawful or infringing material.
- Misrepresent identity or authority in a way intended to deceive.
- Interfere with the security, integrity or availability of our services.
- Use automated systems in a manner that materially disrupts the service or circumvents reasonable technical restrictions.
25. Confidentiality
Each party may receive confidential information during a project. Each party should use confidential information only for legitimate project or business purposes and protect it using reasonable safeguards.
Confidential information does not include information that is lawfully public, was already lawfully known to the receiving party, is independently developed without use of confidential information or is lawfully obtained from another source.
Information may be disclosed where required by law, court order or a competent authority, subject to any legally permitted notification obligations.
26. Privacy and Personal Data
Trophy Developers may collect and process personal information when you contact us, request services, use our websites, create an account, communicate with our team, make payments or use our digital platforms.
Personal-data processing is handled in accordance with our Privacy Policy and applicable data-protection requirements.
Where Trophy Developers processes personal data on behalf of a client as part of a service, additional data-processing obligations may apply depending on the nature of the project and the parties’ respective roles.
27. Electronic Communications
You agree that project instructions, approvals, invoices, notices and other business communications may be exchanged electronically using email, Business Hub, agreed messaging applications, electronic documents or other agreed systems.
You are responsible for maintaining accurate contact details and monitoring the communication channels designated for the project.
28. Cancellation and Termination
Either party may terminate a project or service where permitted by the applicable proposal, subscription plan, service agreement or law.
Where a client cancels after work has begun, the client remains responsible for fees attributable to work already performed, approved third-party costs, committed resources and any other non-refundable expenses properly incurred for the project.
Trophy Developers may terminate or suspend an engagement for a material breach that is not remedied within a reasonable period after notice, where remediation is appropriate.
Termination does not remove payment, confidentiality, intellectual-property or other obligations that are intended to continue after the engagement ends.
29. Refunds
Refund eligibility depends on the type of service, the work already completed, committed third-party costs and any project-specific refund terms.
Amounts paid for completed professional work, approved project stages, consumed services, registrations, licences, advertising spend, payment-processing costs or other non-recoverable third-party charges may not be refundable except where required by law or agreed otherwise in writing.
Any dedicated Refund Policy published by Trophy Developers forms part of these terms where applicable.
30. Suspension of Services
Trophy Developers may temporarily suspend a service where reasonably necessary because of an overdue account, a serious security risk, unlawful use, misuse of infrastructure, a material contractual breach or a requirement imposed by a provider or competent authority.
Where reasonably practicable, we will communicate the reason for a service suspension and the steps required for restoration.
31. Service Standards and Warranties
Trophy Developers will perform contracted professional services with reasonable care and skill appropriate to the agreed engagement.
Except for commitments expressly included in an applicable agreement or required by law, services are not provided with a guarantee of uninterrupted availability, a particular commercial outcome, permanent compatibility with every third-party system or freedom from every technical defect.
Where a defect in our deliverable is reported within an applicable support, warranty or maintenance period, we will assess it against the agreed scope and applicable service terms.
32. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.
To the extent permitted by applicable law, Trophy Developers is not responsible for indirect, incidental or consequential losses arising from matters outside the agreed scope or from systems, decisions or events outside our reasonable control.
This may include losses caused by third-party outages, unauthorised client-side changes, compromised client credentials, changes made by another supplier, search-engine updates, advertising-platform decisions, domain-provider failures or failure by the client to maintain required subscriptions or licences.
Any project-specific limitation or allocation of liability stated in a signed or expressly accepted service agreement takes priority over this general clause.
33. Client Responsibility for Supplied Materials and Instructions
The client is responsible for claims arising from material, instructions or data supplied by the client where Trophy Developers could not reasonably have known that the material or instruction infringed another party’s rights or violated applicable law.
This clause does not apply to the extent that a claim results directly from Trophy Developers’ own unauthorised use, modification or conduct.
34. Events Outside Reasonable Control
Neither party will be treated as having failed to perform an obligation solely because performance is prevented or materially delayed by an event outside that party’s reasonable control.
Such events may include significant infrastructure failures, prolonged telecommunications outages, natural disasters, civil emergencies, government restrictions, major cyber incidents affecting external infrastructure, failures of critical third-party services or other comparable events.
The affected party should take reasonable steps to reduce the impact and resume performance when reasonably possible.
35. External Websites and Links
Our websites may link to websites, applications or services operated by third parties.
A link does not mean that Trophy Developers controls or assumes responsibility for the third party’s content, security, availability, policies or services.
36. Changes to Websites and Digital Services
We may improve, update or modify our public websites, service descriptions, digital tools, account interfaces or technical infrastructure from time to time.
Where a material change affects a paid contractual service, the applicable agreement, subscription terms and any notice requirements will govern that change.
37. Changes to These Terms
We may update these Terms and Conditions when our services, business practices, technology or legal obligations change.
The current version will display its latest update date.
Material changes do not retrospectively alter a separate fixed project agreement unless the parties agree otherwise or applicable law requires the change.
38. Governing Law and Disputes
Unless a specific written agreement states otherwise, these Terms and Conditions and contracts with Trophy Developers are governed by the laws of Uganda.
The parties should first attempt in good faith to resolve a project or payment dispute through direct communication.
Where a dispute cannot be resolved informally, either party may pursue the remedies available under the applicable agreement and the laws of Uganda.
39. Severability
If a provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
40. No Waiver
A failure or delay by either party to exercise a contractual right does not automatically waive that right.
41. Assignment
Neither party may transfer material obligations under a specific client agreement in a manner that unfairly prejudices the other party, except where the agreement permits the transfer or applicable law provides otherwise.
42. Entire Agreement and Order of Priority
These Terms and Conditions should be read together with any accepted proposal, quotation, statement of work, invoice terms, support plan, privacy policy and project-specific agreement.
Where documents conflict, a specifically negotiated and accepted project agreement takes priority over these general website terms for that project.
43. Contact Trophy Developers
Questions about these Terms and Conditions, a contract, invoice or project may be sent to Trophy Developers.
Trophy Developers is based in Ntinda, Kampala, Uganda.
Email: [email protected]
Website: https://www.trophydevelopers.com/