A keyword is a single word or a short phrase that people type into a search engine such as Google to express what they want, need, want to compare or are curious about.
But a keyword does not begin inside Google. It begins with a thought, question, problem or intention.
A person may think, I want to take my family somewhere during the school holiday.
That thought may become a broad search such as family holiday. After looking at the results, the person may become more specific and search for family safari, then family safari with children. Later, the search may include a destination, number of days, accommodation preference, budget or another detail that matters to the decision.
The customer journey can therefore move through a simple sequence:
Thought or need
Words used to describe that need
Search query
Search results
Learning and comparison
A more specific search
Decision or action
Understanding that progression is more valuable to a business than simply collecting a long list of keywords.






